Difficult conversations

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Outcomes of the training:

Recognize the germs of conflict communication and know how to prevent it
Master basic techniques for managing emotions
Know how to recognize the correct personality type and its conflict zones
To take an active approach to conflict resolution
Use an appropriately assertive approach
Lead and manage a reductionist conversation
Use basic assertive techniques
Be able to recognize manipulation and effectively resist it
Use different types of feedback according to the circumstances
Be able to adapt to the type of person to whom the TA is providing
To not be afraid to provide constructive criticism and to receive it oneself

Difficult communication:

How to recognise the beginning of a conflict situation
The effects of conflict behaviour on the individual
Emotions and how to manage them
Using the emotional curve

Conducting a reduction conversation:

What you need to prepare
How to maintain the structure of the call and achieve the goal
Reducing the impact on employer branding
Risks to the team and how to avoid them

Assertiveness:

Assertiveness in conflict
Effective assertive techniques
Assertive rights

Manipulation:

What is manipulation and how to spot a manipulator
The most common manipulative techniques
How to defend yourself effectively

Effective feedback:

What are the types of feedback
Who to give feedback to and who not to give feedback to
How to prepare well for feedback
How to give motivational feedback
Developmental feedback
What doesn’t work and what to avoid
New trends in feedback
Feedback for different personality types