ITIL4 Foundation with certification exam

Please note: Your registration is binding and it is not possible to unsubscribe. If you cannot attend the training, please find a substitute. The costs go to your projects even in case of non-participation.

Content:

• The key concepts of service management
• The four dimensions of service management
• The purpose and components of the ITIL service value system
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of 15 ITIL practices
• Seven ITIL practices:
  • Incident management
  • Problem management
  • Service level management
  • Change enablement
  • Service desk
  • Service request management
  • Continual improvement

Certification:

Price of the course already includes online certification exam and e-book.

• You will receive a voucher for the exam by email at the beginning of the course.
• The exam is online, in English & you register for it yourself.
• The voucher is valid for half a year from the date of mailing.