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Home > ITIL4 Foundation with certification exam
  • English
  • Face-to-face
  • Stanislav Audy
4.9
9

ITIL4 Foundation with certification exam

Please note: Your registration is binding and it is not possible to unsubscribe. If you cannot attend the training, please find a substitute. The costs go to your projects even in case of non-participation.

Content:

  • The key concepts of service management
  • The four dimensions of service management
  • The purpose and components of the ITIL service value system
  • The activities of the service value chain, and how they interconnect
  • The purpose and key terms of 15 ITIL practices
  • Seven ITIL practices:
    • Incident management
    • Problem management
    • Service level management
    • Change enablement
    • Service desk
    • Service request management
    • Continual improvement

Certification:

Price of the course already includes online certification exam and e-book.

  • You will receive a voucher for the exam by email at the beginning of the course.
  • The exam is online, in English & you register for it yourself.
  • The voucher is valid for half a year from the date of mailing.

Reviews

Jana
Ženčová:
  • 5/5
Great training
Jiří
Rajnoch:
  • 5/5
Very highly experienced trainer Stanislav Audy provide us lot of practical and technical knowledge.
Michal
Šarina:
  • 5/5
Hi, thank you for the training. It was led as I would expect and was made interesting and helpful. I am looking for next courses with Mr. Audi.
Roman
Farkas:
  • 5/5
A person who was teaching us about the ITILv4 Foundation is great. We created a great community. We have covered all topics related to the Foundation level. Thank you for this opportunity
Barbora
Blažková:
  • 4/5
Very useful, it was clear, simple but also interesting and full of information.
Haven´t you found what you were looking for?
Contact Jana Ženčová
jana.zencova@tietoevry.com