Difficult communications for non managers

Introduction to communication

• Communication responsibility
• Verbal/Nonverbal/Paraverbal Communication
• Active listening and its training
• Communication noise and how to prevent it
• Communication expectations among colleagues
• Communication losses and how to avoid them

Communication barriers and how to remove them

• Communication types
• Techniques for removing communication barriers and their training
• Clarifying expectations
• Communication in cross teams (CFT)
• Basic principles of feedback

Difficult communication in the workplace

• How to recognize the beginning of a conflict situation
• The impact of conflict on the individual
• Emotions in the workplace and how to manage them
• How to assert yourself in a healthy way
• Defending yourself from manipulation

Criticism and feedback

• How to give feedback to a colleague and not damage the relationship
• Constructive criticism
• When and how to reject criticism
• How to avoid unfair criticism

Conflict management techniques

• Conflict triggers by personality type
• Phases of conflict and their course
• How to keep emotions in check and use them to your advantage