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Home > Difficult communications for non managers
  • Czech
  • Face-to-face
  • Radim Zeman, Cadet go
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Difficult communications for non managers

Introduction to communication

  • Communication responsibility
  • Verbal/Nonverbal/Paraverbal Communication
  • Active listening and its training
  • Communication noise and how to prevent it
  • Communication expectations among colleagues
  • Communication losses and how to avoid them

Communication barriers and how to remove them

  • Communication types
  • Techniques for removing communication barriers and their training
  • Clarifying expectations
  • Communication in cross teams (CFT)
  • Basic principles of feedback

Difficult communication in the workplace

  • How to recognize the beginning of a conflict situation
  • The impact of conflict on the individual
  • Emotions in the workplace and how to manage them
  • How to assert yourself in a healthy way
  • Defending yourself from manipulation

Criticism and feedback

  • How to give feedback to a colleague and not damage the relationship
  • Constructive criticism
  • When and how to reject criticism
  • How to avoid unfair criticism

Conflict management techniques

  • Conflict triggers by personality type
  • Phases of conflict and their course
  • How to keep emotions in check and use them to your advantage

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Contact Jana Ženčová
jana.zencova@tietoevry.com